Personal Information Governance

Last updated: October 20, 2026

Chef Jasper Inc. protects the personal information it holds. This page explains, in plain terms, how we manage it: who is responsible, how long we keep it, who can access it, how to exercise your rights and how to make a complaint. To learn what information we collect and why, see our Privacy Policy and our Cookie Policy.

Person in charge of the protection of personal information

Title: Person in charge of the protection of personal information
Email: [email protected]
Mailing address: Chef Jasper Inc., Attention: Person in charge of the protection of personal information, 169 Jean-Talon Street West, Montréal, Québec H2R 2X2

This person makes sure Chef Jasper complies with the law. They approve our policies and practices, receive access and correction requests, handle complaints and keep the register of confidentiality incidents.

How we keep and destroy information

We keep personal information only as long as needed for the reason we collected it, or longer if a law requires it. After that, we destroy it securely or make it anonymous.

Roles and responsibilities of our staff

Person in charge of the protection of personal information: approves the policies, answers requests and complaints, assesses incidents, and is consulted at the start of any project involving personal information.
Management: provides the resources needed and makes sure service providers sign written agreements that protect the information.
Staff members: access only the information they need for their work, follow our security instructions and report any possible incident to the person in charge right away.
Service providers (hosting, customer relationship management, site measurement): process information only on our behalf and on our instructions, under a written agreement.

Before we communicate information outside Québec, or launch a new system or electronic service that processes it, we carry out a privacy impact assessment.

Exercising your rights

You can write to us to:

find out whether we hold information about you and get a copy (access);
have inaccurate, incomplete or ambiguous information corrected (correction);
receive the information you gave us in a structured, commonly used technological format (portability);
withdraw your consent to a use or communication of your information;
ask us to stop disseminating information about you or to de-index a hyperlink attached to your name, in the cases set out by law;
find out what information we collected, who has access to it within Chef Jasper and how long we keep it.

How: send your request in writing to the person in charge of the protection of personal information, using the contact details above. We will ask you to confirm your identity. We reply in writing no later than 30 days after we receive the request. Access is free; reasonable fees may apply for transcription, reproduction or transmission, and we will tell you in advance.

For cookies, you can change your choices at any time with the “Manage cookies” link at the bottom of every page.

Making a complaint

Write to the person in charge of the protection of personal information and describe the situation.
We acknowledge receipt and reply in writing within 30 days.
If you are not satisfied with our answer, you can contact the Commission d’accès à l’information du Québec: www.cai.gouv.qc.ca.

Confidentiality incidents

A confidentiality incident is any unauthorized access to, use or communication of personal information, or its loss. If an incident happens, we act quickly to reduce the risk of harm and prevent it from happening again. If the incident presents a risk of serious harm, we notify the Commission d’accès à l’information and the people concerned. We record every incident in a register.

Updates

We review this page at least once a year and whenever our practices change. The date at the top shows the last update.